@import url('/fonts.css');
:root{font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Tahoma,Arial,sans-serif;color:#29251f;background:#f7f6f2;font-synthesis:none;--ink:#29251f;--muted:#78746b;--line:#e6e3db;--gold:#f6ce62;--cream:#f7f6f2;--green:#47755c;--white:#fff;--shadow:0 18px 60px #29251f08}
*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:default;opacity:.48}a{color:inherit;text-decoration:none}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid #b58829;outline-offset:3px}button{border:0;background:none;color:inherit}svg{width:20px;height:20px;flex-shrink:0;fill:none;stroke:currentColor;stroke-width:1.65;stroke-linecap:round;stroke-linejoin:round}.shell{max-width:1300px;margin:auto;padding:0 48px}.topbar{height:96px;display:flex;align-items:center;justify-content:space-between;gap:20px;border-bottom:1px solid var(--line)}.brand{display:flex;align-items:center;gap:12px;font-size:22px;font-weight:650;letter-spacing:-.8px}.brand-mark{display:grid;place-items:center;width:40px;height:40px;background:var(--ink);color:var(--gold);border-radius:12px}.brand-mark svg{width:25px;height:25px}.brand-dot{color:#b8b1a2}.toplinks{display:flex;gap:24px;align-items:center;font-size:12px;color:var(--muted)}.demo-badge{padding:7px 10px;border:1px solid var(--line);border-radius:6px;font-size:10px;font-weight:600;letter-spacing:1px;text-transform:uppercase}.language{padding:8px 13px;background:#ece9e0;border-radius:8px;color:var(--ink);font-size:13px}.main-grid{display:grid;grid-template-columns:.85fr 1.25fr;gap:76px;padding:60px 0 38px;align-items:start;min-height:calc(100vh - 180px)}.intro{padding-top:24px}.eyebrow{display:flex;gap:9px;align-items:center;color:#787364;font-size:10px;text-transform:uppercase;letter-spacing:2px;font-weight:650}.eyebrow .dash{display:inline-block;width:26px;height:1px;background:#b9943e}h1{font-size:clamp(40px,4.5vw,64px);line-height:1.07;letter-spacing:-3px;font-weight:500;margin:25px 0 24px}h1 .soft{color:#938575}.lead{font-size:15px;line-height:1.8;color:#787369;max-width:335px;margin:0}.schedule{margin-top:42px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:19px 0;display:flex;align-items:flex-start;gap:13px;max-width:350px}.schedule svg{margin-top:2px;color:#7b7466}.schedule-title{font-size:13px;font-weight:600}.schedule p{margin:7px 0 0;font-size:12px;line-height:1.7;color:var(--muted)}.status-dot{display:inline-block;width:7px;height:7px;background:#649977;border-radius:50%;margin-inline-end:6px}.how{display:flex;flex-direction:column;gap:20px;margin-top:35px;max-width:360px}.how-item{display:flex;gap:14px;align-items:center}.how-num{width:23px;height:23px;border-radius:50%;display:grid;place-items:center;border:1px solid #d6d1c7;font-size:10px;color:#827c6e}.how-item span:last-child{font-size:12px;color:#807a6f}.intro-note{margin-top:50px;font-size:11px;line-height:1.65;color:#8a8477;max-width:330px}.chat{background:white;border:1px solid #e4e0d6;border-radius:20px;overflow:hidden;box-shadow:var(--shadow)}.chat-head{display:flex;align-items:center;justify-content:space-between;padding:22px 25px;border-bottom:1px solid var(--line);gap:15px}.chat-id{display:flex;align-items:center;gap:12px}.avatar{width:36px;height:36px;border-radius:10px;display:grid;place-items:center;background:#f7eed9;color:#9e792c}.chat-title{font-size:13px;font-weight:650}.chat-sub{font-size:10px;margin-top:5px;color:var(--muted)}.reset{color:#8c867b;padding:6px;display:flex}.conversation{padding:28px 25px 20px;min-height:395px;max-height:480px;overflow-y:auto;scroll-behavior:smooth}.date-line{font-size:9px;color:#ada69a;letter-spacing:1.2px;text-align:center;margin-bottom:25px;text-transform:uppercase}.message-row{display:flex;gap:10px;margin:0 0 18px;align-items:flex-start}.message-row .mini-avatar{width:24px;height:24px;display:grid;place-items:center;background:#f4eddf;color:#b18b3d;border-radius:7px;flex-shrink:0;margin-top:3px}.mini-avatar svg{width:15px;height:15px}.bubble{font-size:13px;line-height:1.7;padding:13px 16px;background:#f5f4f0;border-radius:0 12px 12px 12px;max-width:90%;white-space:pre-wrap;overflow-wrap:anywhere}.message-row.user{justify-content:flex-end}.user .bubble{background:var(--ink);color:#fff;border-radius:12px 0 12px 12px}.message-row.assistant .bubble{max-width:calc(100% - 34px)}.quick-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin:18px 0 8px;padding-inline-start:34px}.quick{display:flex;align-items:center;gap:12px;text-align:start;border:1px solid var(--line);padding:13px 11px;border-radius:10px;transition:background .15s,transform .15s}.quick:hover{background:#faf7ef;transform:translateY(-1px)}.quick-icon{width:29px;height:29px;color:#96845a;display:grid;place-items:center;flex-shrink:0}.quick-primary{background:#fcf7e9;border-color:#e9d9b2}.quick strong{display:block;font-size:11px;font-weight:600}.quick small{display:block;color:#8b8479;font-size:9px;margin-top:4px}.quick svg{width:19px;height:19px}.samples{padding:15px 25px;border-top:1px solid #f0ede7;display:flex;align-items:center;flex-wrap:wrap;gap:7px;background:#fffdf8}.samples span{font-size:9px;color:#9b8e72;margin-inline-end:3px}.sample-btn{font-family:ui-monospace,SFMono-Regular,monospace;font-size:9px;color:#8b7342;padding:6px 7px;border-radius:5px;background:#f8f2e2}.composer{margin:14px 18px 0;display:flex;gap:8px;align-items:flex-end;border:1px solid var(--line);background:#fbfaf7;border-radius:11px;padding:7px}.composer textarea{resize:none;background:none;border:0;outline:none;width:100%;padding:9px 7px;font-size:12px;line-height:1.5;height:38px;max-height:100px;color:var(--ink)}.composer textarea::placeholder{color:#969084}.send{width:36px;height:36px;display:grid;place-items:center;flex-shrink:0;border-radius:8px;background:var(--ink);color:var(--gold)}.send svg{width:17px;height:17px}.composer-note{font-size:9px;color:#a39c90;text-align:center;padding:11px 10px 14px}.footer{border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:21px 0;color:#969083;font-size:10px;gap:20px}.footer-right{display:flex;gap:22px}.review{background:#f9f7ee;border:1px solid #e7ddc4;padding:17px;border-radius:12px;margin:8px 0 20px}.review .review-title{display:flex;align-items:center;justify-content:space-between;font-size:12px;font-weight:600;margin-bottom:13px}.review p{font-size:12px;line-height:1.7;margin:0 0 13px;color:#777164}.field-list{display:grid;grid-template-columns:90px 1fr;gap:7px;font-size:11px;margin:0 0 17px}.field-list dt{color:#9a9080}.field-list dd{margin:0;overflow-wrap:anywhere;white-space:pre-wrap}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:11px 16px;border-radius:8px;font-size:12px;font-weight:600;background:var(--ink);color:#fff}.button.gold{background:var(--gold);color:var(--ink)}.button.secondary{background:#eeeae1;color:var(--ink)}.button.wide{width:100%}.review-actions{display:flex;gap:8px}.pill{display:inline-block;padding:5px 8px;border-radius:5px;font-size:9px;background:#f1eee5;color:#8d7f66;font-weight:600}.pill.green{background:#eaf2eb;color:#47755c}.pill.amber{background:#fbefd1;color:#9f7c29}.pill.red{background:#f9e8e0;color:#a7684d}.tracking-card{border:1px solid var(--line);padding:19px;border-radius:12px;margin:7px 0 19px}.track-top{display:flex;justify-content:space-between;gap:12px;align-items:center}.track-number{font-size:11px;font-family:ui-monospace,SFMono-Regular,monospace;color:#8c8070}.track-status{font-size:23px;margin:15px 0 7px;letter-spacing:-.8px}.track-location{font-size:11px;color:#8c8579;display:flex;gap:7px;align-items:center}.track-location svg{width:13px;height:13px}.track-progress{display:flex;gap:5px;margin:20px 0}.progress-step{height:3px;flex:1;background:#ebe8df;border-radius:3px}.progress-step.done{background:#c2a154}.track-events{font-size:11px;line-height:1.75;color:#80776b;margin:0;padding-inline-start:17px}.track-note{font-size:9px;line-height:1.6;color:#a59b88;margin:12px 0 0}.typing .bubble{display:flex;gap:4px;padding:17px}.typing i{width:5px;height:5px;border-radius:50%;background:#b6aa93;animation:pulse 1s infinite}.typing i:nth-child(2){animation-delay:.15s}.typing i:nth-child(3){animation-delay:.3s}@keyframes pulse{50%{opacity:.35;transform:translateY(-2px)}}.error-banner{font-size:11px;line-height:1.6;margin:12px 24px;padding:10px 12px;border-radius:8px;color:#9f6147;background:#fff0e8}.hidden{display:none!important}.staff-container{max-width:1200px;margin:auto;padding:40px 0 70px}.staff-title-row{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:26px}.staff-title{font-size:32px;letter-spacing:-1px;margin:0 0 8px;font-weight:500}.staff-sub{font-size:12px;color:var(--muted);line-height:1.7}.staff-actions{display:flex;gap:8px;flex-wrap:wrap}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:30px}.stat{padding:22px;background:white;border:1px solid var(--line);border-radius:12px}.stat-value{font-size:32px;letter-spacing:-1px;margin:12px 0 4px}.stat-label{font-size:11px;color:var(--muted)}.section-tabs{display:flex;gap:20px;border-bottom:1px solid var(--line);margin:0 0 25px}.section-tab{padding:12px 0;font-size:12px;color:var(--muted);border-bottom:2px solid transparent}.section-tab.active{color:var(--ink);border-bottom-color:#b89950}.table-wrap{background:white;border:1px solid var(--line);border-radius:12px;overflow:auto}table{width:100%;border-collapse:collapse;font-size:12px}th{text-align:start;font-size:10px;font-weight:500;color:#9b9487;padding:15px 18px;background:#fbfaf7;border-bottom:1px solid var(--line)}td{padding:17px 18px;border-bottom:1px solid #f0ede6;line-height:1.7;vertical-align:top}tr:last-child td{border-bottom:0}tbody tr[data-case]{cursor:pointer}tbody tr[data-case]:hover{background:#fcfaf5}.ref{font-family:ui-monospace,SFMono-Regular,monospace;font-size:10px;color:#867958}.table-name{font-weight:600;font-size:12px}.table-note{font-size:10px;color:#8c8579;max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.empty{padding:50px 20px;text-align:center;color:#a69c8b;font-size:12px;line-height:1.8}.empty svg{display:block;margin:0 auto 12px;width:28px;height:28px}.login-card{max-width:380px;margin:90px auto;background:white;padding:30px;border:1px solid var(--line);border-radius:16px}.login-card h2{font-size:24px;font-weight:500;letter-spacing:-.7px;margin:0 0 9px}.login-card p{font-size:12px;color:var(--muted);line-height:1.7;margin:0 0 25px}.form-label{display:block;font-size:11px;color:#837969;margin:0 0 7px}.form-input{width:100%;border:1px solid var(--line);border-radius:8px;padding:11px 12px;font-size:12px;background:#fff;color:var(--ink)}.form-group{margin-bottom:18px}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px;max-width:900px}.settings-panel{background:white;border:1px solid var(--line);padding:24px;border-radius:12px}.settings-panel h3{font-size:15px;font-weight:600;margin:0 0 10px}.settings-panel p{font-size:11px;line-height:1.8;color:#8f8472;margin:0 0 23px}.notice{font-size:11px;line-height:1.7;color:#8c7b57;background:#f8f0dc;border:1px solid #e8dcc1;padding:13px 15px;border-radius:9px;margin:20px 0}.toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);padding:13px 20px;background:var(--ink);color:#fff;border-radius:9px;box-shadow:var(--shadow);font-size:12px;z-index:10;max-width:90vw}.overlay{position:fixed;inset:0;background:#29251f66;z-index:5;display:flex;justify-content:flex-end}.drawer{width:min(570px,100%);background:var(--cream);height:100%;overflow:auto;padding:30px;box-shadow:var(--shadow)}.drawer-head{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-bottom:25px}.drawer-head h2{font-size:22px;font-weight:500;letter-spacing:-.5px;margin:0}.drawer .conversation{padding:0;max-height:none;min-height:0}.drawer section{background:white;border:1px solid var(--line);border-radius:10px;padding:20px;margin-bottom:20px}.drawer h3{font-size:12px;font-weight:600;margin:0 0 15px}.privacy-content{max-width:660px;margin:60px auto;line-height:1.9;font-size:14px}.privacy-content h1{font-size:38px;letter-spacing:-1px}.privacy-content p{color:#80796a}.close-btn{padding:8px;display:flex}.filter-bar{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:20px}.filter-chip{font-size:11px;padding:8px 13px;border-radius:7px;border:1px solid var(--line);background:white;color:#877d6c}.filter-chip.active{background:var(--ink);color:white;border-color:var(--ink)}.mobile-badge{display:none}html[dir=rtl] h1{letter-spacing:0;font-size:clamp(38px,4.2vw,58px);line-height:1.25}html[dir=rtl] .brand{letter-spacing:0}html[dir=rtl] .bubble{border-radius:12px 0 12px 12px}html[dir=rtl] .user .bubble{border-radius:0 12px 12px 12px}html[dir=rtl] .eyebrow{letter-spacing:0}html[dir=rtl] .field-list{grid-template-columns:100px 1fr}
@media(min-width:1500px){.main-grid{padding-top:80px;gap:105px}.conversation{max-height:550px;min-height:440px}.intro{padding-top:35px}}
@media(max-width:1000px){.shell{padding:0 30px}.main-grid{gap:35px;grid-template-columns:.8fr 1.2fr;padding-top:35px}h1{font-size:43px;letter-spacing:-2px}.lead{font-size:14px}.intro-note{margin-top:28px}.chat-head{padding:20px}.conversation{padding:23px 19px}.quick-grid{gap:7px;padding-inline-start:0}.quick{gap:7px;padding:12px 9px}.quick-icon{width:22px}.samples{padding:13px 19px}.stats{gap:9px}.settings-grid{gap:14px}}
@media(max-width:720px){.shell{padding:0 20px}.topbar{height:76px}.brand{font-size:21px}.brand-mark{width:34px;height:34px;border-radius:10px}.toplinks{gap:10px}.toplinks>a{display:none}.main-grid{display:block;padding:25px 0}.intro{padding-top:0}.eyebrow{font-size:9px}h1{font-size:37px;letter-spacing:-1.8px;line-height:1.12;margin:15px 0 14px}h1 br{display:none}h1 br:after{content:' '}.lead{font-size:12px;line-height:1.8;max-width:100%}.schedule{margin:22px 0 25px;max-width:none;padding:14px 0}.schedule p{font-size:11px;margin-top:4px}.how,.intro-note{display:none}.chat{border-radius:15px}.chat-head{padding:17px 18px}.conversation{min-height:310px;max-height:420px;padding:22px 17px 15px}.quick-grid{padding-inline-start:0}.quick strong{font-size:11px}.composer{margin:12px 12px 0}.composer textarea{font-size:12px}.samples{padding:12px 16px;gap:5px}.samples span{font-size:8px}.sample-btn{font-size:8px}.footer{font-size:9px;align-items:flex-start;line-height:1.8}.footer-right{gap:12px;flex-shrink:0}.staff-container{padding-top:30px}.staff-title-row{display:block}.staff-actions{margin-top:18px}.stats{grid-template-columns:1fr 1fr;margin-top:20px}.stat{padding:18px}.stat-value{font-size:27px}.settings-grid{grid-template-columns:1fr}.drawer{padding:22px}.section-tabs{gap:18px}.table-wrap td,.table-wrap th{padding:13px 12px;white-space:nowrap}.login-card{margin:50px auto}.demo-badge{font-size:8px;padding:6px 7px}.language{padding:7px 9px;font-size:12px}.tracking-card{padding:16px}.review{padding:15px}.field-list{grid-template-columns:75px 1fr}.privacy-content{margin:35px auto}.privacy-content h1{font-size:32px}}
@media(prefers-reduced-motion:reduce){*{animation:none!important;scroll-behavior:auto!important;transition:none!important}}

.voice-controls{padding:14px 22px;border-top:1px solid var(--line);background:#faf8f1}.voice-start{width:100%;display:flex;align-items:center;justify-content:space-between;padding:11px 14px;border:1px solid #dac99f;border-radius:9px;font-size:12px;font-weight:600;color:#705b2c;background:#fbf2d9}.voice-start:hover{background:#f5e6bf}.voice-disclosure{font-size:9px;line-height:1.65;color:#918572;margin:9px 1px 0}.voice-panel{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding-top:14px}.voice-panel strong{display:block;font-size:12px;font-weight:600}.voice-panel #voice-time{font-size:10px;color:var(--muted);font-variant-numeric:tabular-nums}.voice-indicator{display:flex;align-items:center;gap:3px;height:35px;padding:0 8px;border-radius:9px;background:#eee6d1}.voice-indicator i{width:3px;height:15px;border-radius:3px;background:#a2853e;animation:pulse 1s infinite}.voice-indicator i:nth-child(2){height:23px;animation-delay:.2s}.voice-indicator i:nth-child(3){animation-delay:.4s}.voice-actions{display:flex;gap:6px;margin-inline-start:auto;flex-wrap:wrap}.voice-actions .button{padding:9px 11px;font-size:10px}.voice-end{background:#9c493b}.voice-end:hover{background:#843b30}
/* A stable workspace keeps shipment and enquiry details separate from messages. */
.main-grid{grid-template-columns:minmax(0,1.35fr) minmax(300px,1fr);gap:28px;align-items:start;margin-top:32px}
.intro{grid-column:1/-1;display:grid;grid-template-columns:1fr 1fr;column-gap:36px;align-items:start}
.intro .eyebrow,.intro h1,.intro .lead{grid-column:1}.intro h1{font-size:48px;margin:16px 0}.intro .lead{font-size:16px;max-width:600px}.intro .schedule{grid-column:2;grid-row:1/4;margin:0;padding:22px;background:#f2f0e8;border-radius:18px}.intro .how{display:none}.intro-note{grid-column:1/-1;margin:8px 0 0!important;font-size:12px!important}.chat{min-width:0}.conversation{height:420px;max-height:55vh;min-height:280px}.context-panel{min-width:0;background:#fff;border:1px solid #e5e3d8;border-radius:22px;padding:24px;box-shadow:0 8px 35px #29271906;position:sticky;top:24px}.context-head h2{font-size:22px;margin:0 0 6px}.context-head p,.detail-help{font-size:14px;line-height:1.6;color:#66685d;margin:0 0 20px}.context-empty{text-align:center;padding:52px 12px;color:#65675c;line-height:1.6}.context-empty>svg{width:44px;height:44px;stroke:currentColor;fill:none;stroke-width:1.5;margin-bottom:16px}.context-empty h3{font-size:19px;color:#303629}.context-tabs{display:flex;gap:8px;margin:16px 0}.context-tabs button{background:#f4f3ee;border:1px solid #dfdfd5;border-radius:10px;padding:12px;font:inherit;font-size:13px;cursor:pointer;flex:1}.context-tabs button[aria-pressed=true]{background:#edf1e4;border-color:#53724a;color:#294622}.detail-heading h3{margin:12px 0;font-size:21px}.detail-input{font-size:15px}.detail-actions{display:flex;gap:8px;flex-wrap:wrap}.detail-actions button{flex:1;white-space:normal;min-height:46px}.detail-status{color:#59694a;font-size:13px;line-height:1.5}.context-panel .tracking-card{margin:16px 0 0;box-shadow:none;border:0;padding:0;background:transparent}.context-panel .track-events{font-size:14px;line-height:1.7}.context-panel .track-note{font-size:13px;line-height:1.6}.context-panel .track-number{overflow-wrap:anywhere}.context-panel textarea{resize:vertical}.form-input:disabled{background:#f3f3ed;color:#6d7165}.sample-btn,.language,.reset,.filter-chip{min-height:44px}.reset{min-width:44px}.chat-sub,.composer-note,.voice-disclosure{font-size:12px}.voice-start{min-height:44px}.samples{flex-wrap:wrap}.integration-status p{margin:10px 0;font-size:14px}.form-input:focus-visible,.context-tabs button:focus-visible{outline:2px solid #53724a;outline-offset:2px}
@media(max-width:900px){.main-grid{grid-template-columns:minmax(0,1.2fr) minmax(280px,1fr);gap:18px}.shell{padding-left:24px;padding-right:24px}.context-panel{padding:18px}.intro h1{font-size:40px}}
@media(max-width:720px){.main-grid{display:flex;flex-direction:column;gap:20px}.intro{display:block;width:100%}.intro h1{font-size:36px}.intro .schedule{margin:18px 0}.intro-note{margin-bottom:0!important}.chat,.context-panel{width:100%;box-sizing:border-box}.context-panel{position:static}.context-empty{padding:24px 10px}.conversation{height:340px;max-height:55vh}.toplinks{gap:10px}.toplinks>a{display:none}.demo-badge{font-size:10px}.shell{padding:20px 16px}.samples{gap:6px}.voice-disclosure{line-height:1.6}.detail-actions{position:sticky;bottom:0;background:white;padding:10px 0}.context-panel .form-group{margin-bottom:14px}}
.mobile-jump{display:none}.optional-details{border-top:1px solid var(--line);margin:18px 0}.optional-details summary{cursor:pointer;padding:16px 0;font-size:14px;font-weight:600;min-height:44px}.optional-details[open] summary{margin-bottom:8px}
@media(max-width:720px){.mobile-jump{display:block;font-size:14px;text-align:center;padding:14px;text-decoration:underline;text-underline-offset:4px}.context-panel .mobile-jump{padding-top:0;text-align:start}.main-grid{padding-top:24px}#chat-panel,#details-panel{scroll-margin-top:16px}}
.main-grid{padding-top:20px;margin-top:20px}.intro{padding-top:0}.intro-note{max-width:none}.intro .schedule{max-width:none}.intro .schedule-title{font-size:15px}.intro .schedule p{font-size:13px}.intro .lead{line-height:1.6}.form-label{font-size:13px}.samples>span{font-size:12px}.sample-btn{font-size:12px}.chat-title{font-size:15px}
@media(max-width:720px){.intro .eyebrow{font-size:11px}.intro h1{margin:8px 0;font-size:32px}.intro .lead{font-size:14px}.intro .schedule{margin:14px 0}.main-grid{margin-top:8px;padding-top:12px}.chat-head{padding:16px}.chat-sub{font-size:11px}.context-head p{margin-bottom:12px}}